My latest phone bill was more than double the bill immediately before so I decided to look into why that was so.
It might be correct, but just maybe someone was playing games with my account, so I called Verizon's Customer Service Center at 1-800-837-4966. I questioned in particular the Verizon Regional Calls listing which does not contain the phone numbers that were called although years ago, that information was included in phone bills as a matter of course.
Customer Service told me that the list of phone numbers to which the Verizon Regional Calls were made can only be obtained on-line.
I went on-line and was informed via Verizon Live Chat, chat ID number 09301091149, that the list of phone numbers can only be obtained via Customer Service at the phone number above.
I again called Customer Service at 1-800-837-4966 where I was told that I must request the LUD from the Toll Department. I was transferred to the Toll Department at 1-800-331-4098.
I was informed by the Toll Department that the LUD can only be provided to me by a process of a subpoena and a court order. When I refused to accept that statement unless it were put to me in writing, I was told that I must make my request at the Usage Verification Center.
I was transferred to the Usage Verification Center at 1-866-266-3424 where I was told that I must request the LUD from Customer Service.
During transfer to Customer Service, my call was disconnected.
I called Customer Service again and was told that the list of phone numbers that I seek will be mailed to me and should arrive in two to three days. (Easy, huh??)
Total elapsed time for this debacle, two hours and thirty-three minutes.
I am often solicited by Verizon to sign up for their FIOS service. Given the two circuses I've just been put through over nothing more than plain-old-telephone-service (POTS), I sincerely believe that it would be an act of pathological insanity to engage Verizon for their FIOS.
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