On Sunday, June 4th, at 9:04 AM, I received a wrongly dialed, automated phone call from CVS Pharmacy, 206 Glen Cove Avenue, Glen Cove, NY 11542, phone number 516-676-1334, to notify "Paul" that a prescription was ready for pickup.

The message had been recorded on my answering machine so I called it back, but the pharmacy was going to be closed until ten AM.
At 10:24 AM, I again called the above phone number and was told by the woman who answered that there was no way to identify "Paul" in order to correct the error. There was no way to make any "change to an order". I pressed the issue further and was told to call 1-800-SHOP-CVS which translates to 1-800-746-7287.
I called that second phone number and discovered that CVS there was closed for the day. No call would be accepted until business hours the following Monday morning. I called back the first number and reached the same woman.
She told me that she had no way to track the customer's identity. The only available information was my own phone number which was clearly of no remedial use.
The upshot of this situation is that "Paul" was not properly notified of the prescription's being ready. Any possible medical consequences of a delay in getting the medication to its intended recipient are unknowable, but I find the adverse possibilities horrifying to contemplate.
I next went to on line to CVS to file the following complaint. The automated reply showed an e-mail address by which to contact "customer care":

From the above, I sent an email to customercare@cvs.com as follows:

There was no response to my e-mail from CVS until the evening as follows:

The medical welfare of the patient for whom the prescription was needed struck me as being no apparent concern to staff at CVS. Any attention on the part of CVS would simply have to wait until Monday's business hours opening.
On Monday morning, I again telephoned the CVS at 516-676-1334 but this time a woman who answered my call was able to look at the record of my having been telephoned. Unfortunately, all she could find in connection with the Sunday phone call was my own name and phone number (Some years ago, I did obtain prescriptions from the CVS in my own town), one of my son's names and my own phone number. As to the prescription itself and "Paul", nobody had yet called in about that and the prescription had not yet been dispensed to its intended recipient.
I put forth the statement that my name was not "Paul" and that it was necessary for CVS to delve into this matter in earnest to correct an apparent data entry error and to make a diligent effort to get the medication to the person who needed it.
I can only hope that really happened.