First, some background info.
I have survived four heart attacks. This past Tuesday, I got to bed late, sometime around 1 AM, and found I couldn't get to sleep. Then very suddenly at 2:30 AM, I got hit with a severe chest pain that felt just like what had happened with heart attack number four. My wife called 911 and in short order I was taken to the hospital.
There was no available hospital bed for me so I had to be put on a gurney that was placed in a hallway where the first of many electrocardiograms was taken, where blood samples were taken and so forth. The cardiac enzyme test came back negative, the cardiogram looked okay and that was calming to be told.
After sixteen hours of lying on that gurney, a room became available to which I was conveyed. Additional tests were performed and the final conclusion was, happily, that I had not had a fifth heart attack. Something had certainly happened and I will be following up on that for sure, but the good news was that I hadn't had heart attack number five.
Now, the main point.
I was not the only patient on a gurney in that hallway. There were others there too including this one man who had arrived several hours after I did and who was enraged at his circumstance.
He had arrived in keeping with a planned surgery and because it had been planned, he was protesting that a bed was not available for himself. He insisted that the hospital, knowing he was coming, should have had a waiting bed reserved for him.
Picture an outraged sense of justice and the wasted consumption of a doctor's precious time trying to explain matters to someone refusing to accept any explanation. Having envisioned that, study the following facts which came to my attention in one way or the other during my own experience.
1) A man who only spoke Russian was a patient a few rooms away for whom they tried to find an interpreter. There were four persons on staff who had some familiarity with that language, but none of them were really able to serve the purpose. Meanwhile, this man's medical issue was that when he tried to eat, each time he tried to swallow, the food would go into his lungs.
2) During the time I was on the gurney, and later placed in a hospital bed, there were at least two "code blue" alerts and one "code red" alert over the public address system.
3) Although the number of Covid patients had drastically declined versus the patient load during the past several months, the load was still extremely large anyway and not for any obvious reason. It looked like I had simply arrived at an "end of the bell curve" situation. Staffers were really hard pressed to keep up with their work responsibilities and none of them were laggards. There were only admirable levels of professionalism.
Although I was on a gurney for an extended period of time which should not have been the case and although Mr. Malcontent was on a gurney too which should not have been the case, there was no fault, in my view, with staff performance. Circumstances were coming and going at a breakneck pace and our gurney experiences were just one outcome of that.
My advice to Mr. Malcontent, if I'd had the opportunity to present it, would have been to SHUT UP and just accept the situation. Gracefully accept the triage. Leave any sense of outrage behind you and act your age like a mature adult.
You and everyone else will be better off.