If you haven't yet read the first essay, please see the following URL and then come back here.
https://licn.typepad.com/my_weblog/2021/12/hospital-atrocities-john-dunn-consultant-ambertec-pe.html
I was in telephone contact today with the Patient Advocate at the above hospital to whom I explained my concerns with the previously described experiences. I don't claim to be an expert interpreter of human response signals, but I think what I spoke of made an impression, especially about the toxicity of the institutional culture. At least I hope so because lives will be at stake.
I have seen such toxicity before.
As an extreme example, I was once employed at this one company where across the hall from my desk there was a row of offices with the corner office occupied by someone from whom over and over again I heard profanity after profanity after profanity emanating from that person's voice.
At one point I started keeping count and within fifteen minutes I heard profanity-1 shouted twelve times, profanity-2 shouted fifteen times, profanity-3 shouted nine times and so forth. (Let your imagination guide you as to what those profanities were. I don't want to actually repeat them.)
As loud as those were, there was an even louder shout at one point of "What?? He's going to get tough with ME?????"
What really astonished me next was the realization that those utterances were also being uttered by mid-level supervisors and even by secretarial staff. The whole environment was hostile, nasty, repugnant and I'll let you fill in any additional adjectives.
Maybe this was more extreme than the hospital situation was, but it illustrates how top-down abusiveness can permeate and even poison an organization.
Yes, I eventually walked out.
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