I recently purchased a copy of Microsoft's "Office Home & Business". I made an error in trying to install it on my laptop and could not find a way to recover from that error. While trying to achieve remedy, I got some baffling screen messages like "You are not the owner of this case." and "We can't find your subscription."
I requested assistance from Microsoft's support but all I got as a result was to become utterly bewildered. Shortly afterward, in came the Microsoft message below to which I made the shown e-mail reply. Results thus far: Nothing. No answer. Silence. The product remains useless.
Having gotten nowhere with all of that, I tried to reinstall my Office 2007 suite to get back to where I had been before the onset of this debacle and guess what: My Office 2007 suite doesn't work properly anymore either. Via Outlook, I can send out e-mails but I cannot receive them.
Within the bounds of polite language, can anyone offer any suggestions?
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