IEEE Consultants' Network of Long Island

LinkedIn Billing Flaw, Part 2 - John Dunn, Consultant, Ambertec, P.E., P.C.

The billing issue with LinkedIn appears, as of this writing on May 23rd, to have finally been resolved.

Each night for the last several weeks, I have tried without success to update my credit card information and gotten back one of those "Sorry" messages. Finally, when I was about to make yet another attempt, I discovered that the update had actually been done by LinkedIn itself, not by dint of any attempt of my own, but by LinkedIn's own action.

I can settle for that outcome for myself, but I don't know whether other LinkedIn customers might yet be experiencing the problem with getting "Sorry" messages by which I had been beset.

Sadly though, resolution took the exchanging of way too many e-mails and consumed way too much time. Look at this list of back and forth messages which spans twenty-one days:

Still, it looks like I won't be getting booted from LinkedIn after all.

LinkedIn Billing Flaw - John Dunn, consultant, Ambertec, P.E., P.C.

The chosen word is "flaw" because this is more than just a mere "problem".

I need to change the credit card information for LinkedIn, but their billing system will not allow me to do so. Please see the following:

So far, I have spent twelve fruitless days with "Customer Support" to no avail. Instead of fixing what is clearly their billing software problem, I have received communiques such as this:

LinkedIn had already received the first image above along with text in in which the "exact steps" were very carefully spelled out. Also, the instructions for creating the HAR file were hideously difficult to interpret. I tried my best and ended up with an HAR file that was 22 MB large. I sent that to them, but to date, nothing has been achieved.

If this cannot be corrected, if present day staff at LinkedIn don't know how to maintain normal business functions, my participation in LinkedIn will undoubtedly come to its end. The two LinkedIn groups that I have been maintaining, "Engineering Design professionals" (sic) which I inherited and "Analog Developments", which I originated, will also have to come to their ends.

Has anyone else experienced something like this?

Nat King Cole and Johnny Mercer - John Dunn, Consultant, Ambertec, P.E., P.C.

Now and then, one comes across something that is utterly zany!!

This is one of those:   

https://www.youtube.com/watch?v=F8cWTBsYMrk

Billing Scam - John Dunn, Consultant, Ambertec, P.E., P.C.

The following e-mail came in a few days ago. It is a fraud. It is a scam.

I called the billing department at this provider and was told 1) invoices are only sent out on paper via the post office and 2) the indicated amount due has no relation to any dollar amount tied to this household.

Note that no physician, no medical provider and no date of service is indicated. Everything is designed to have you make the ruinous mistake of clicking on one of the links which will undoubtedly put malware onto your PC.

Do NOT fall prey if something like this comes your way.