LinkedIn Billing Flaw, Part 2 - John Dunn, Consultant, Ambertec, P.E., P.C.

The billing issue with LinkedIn appears, as of this writing on May 23rd, to have finally been resolved.

Each night for the last several weeks, I have tried without success to update my credit card information and gotten back one of those "Sorry" messages. Finally, when I was about to make yet another attempt, I discovered that the update had actually been done by LinkedIn itself, not by dint of any attempt of my own, but by LinkedIn's own action.

I can settle for that outcome for myself, but I don't know whether other LinkedIn customers might yet be experiencing the problem with getting "Sorry" messages by which I had been beset.

Sadly though, resolution took the exchanging of way too many e-mails and consumed way too much time. Look at this list of back and forth messages which spans twenty-one days:

Still, it looks like I won't be getting booted from LinkedIn after all.

Comments

[John Dunn]

One last note of warning.

The HAR file that LinkedIn had me create and provide to them contained unencrypted, readily readable credit card information. Talk about a security breach!!!!

If you ever have to do anything like this, get RID of that file from your PC afterwards and don't forget to get it out of your e-mail archives also.